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How mamak88 Governs Your Account and Access

These terms set out your rights and obligations when you hold an account with us — covering everything from how your account is created to how disputes are handled.

Account Eligibility TermsJurisdiction-Dependent AccessData Handling RulesFair Account ConductYour Right to Request Changes
mamak88 How mamak88 Governs Your Account and Access
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We hold your account data only as long as it is needed for the purpose it was collected — typically for the duration of your account and any legally required retention period after closure. Your payment details linked to Touch 'n Go eWallet or Boost are not stored on our servers beyond the transaction session. You have the right to request access to the personal data we hold, ask us to correct inaccurate information, or request deletion where no legal obligation requires us to keep it.

Data Retention

Account and transaction records are kept only as long as required by applicable law or our internal audit process — not indefinitely, and not for marketing purposes without your consent.

Cookie Policy

We use session cookies to keep your account logged in and functional. Analytics cookies are used in aggregate form only; no individual browsing profile is sold to third parties.

Account Security

Your account login uses OTP verification on each new device. If you notice an unrecognised login, contact us immediately via live chat and we will suspend the session within minutes.

Requesting Changes

To correct, export or delete your account data, submit a written request via email. We will confirm the action taken and the legal basis for any data we are required to retain.

LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

If you have a question about how these terms apply to your account — or you want to request a copy of your data, raise a dispute, or flag a clause you do not understand — our support team handles policy queries through the channels below. For formal written requests, the email path creates a documented record on both sides.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Use this for time-sensitive policy questions or to escalate an account action you disagree with.

Email Support

Send a formal request to our support email address for data queries, account closure requests, or written dispute submissions. We acknowledge receipt within one business day.

Account Help Centre

Our account help section covers common legal questions — account suspension, wallet verification steps, and how to request a copy of your transaction history.

Common Questions About Your Rights and These Terms

These are the questions we hear most often from account holders in Malaysia about how our terms work in practice — covering access, data, disputes and account conduct.

Yes. These terms apply to all account holders in Malaysia, including those in Kuching or Kota Kinabalu. Access remains subject to whether your local law permits this type of account activity.

You can. Submit a written data access request via our support email. We will compile your account data, transaction records and any other held information and send it to your registered email address.

Contact our live chat team first to get a reason in writing. If you remain unsatisfied, escalate via email for a formal review. We document each step of the dispute and respond to the registered account email.

No. Wallet credentials for Touch 'n Go eWallet and GrabPay are processed at the point of transaction only. We do not retain your wallet login or PIN details on our systems.

We notify account holders of material changes via the registered email address. The updated terms are also published here. Continued use of your account after notification counts as acceptance of the revised version.

Providing false identity information, using a wallet account registered to another person, or attempting to manipulate account balances are all grounds for suspension under our conduct rules.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.